To Reset User Passwords Individually
This action will send your users a Reset link directly to their confirmed email address, which they can click on to set a new password for their account and log in.
To send your users a Reset link, sign out of your KnowBe4 account by clicking your email address on the top right, and click Sign Out.
Next, open a new browser window, and navigate to https://training.knowbe4.com/users/password/new. You can also send your users directly here if you'd like them to reset the password themselves.
Enter your user's email address (the one registered for KnowBe4 training) on the next page, then click Send me reset password instructions.
Forgot Password Screen
Your user should receive an email with a reset link within minutes. The link will be valid for approximately six hours.
If they do not receive this email, they should check their junk or spam folder. If they are unable to locate the email, we recommend manually changing their password using the set of instructions in the section below.